Shipping & Returns
All orders ship directly from our facility in Burlington, Ontario (Canada). We make every effort to reduce our waste and footprint by using biodegradable, recyclable, and/or reusable materials – from our packaging and labels to our shipping boxes and packing contents. As an Indie beauty brand, we take great pride in handling the whole process ourselves – from the creation of our products through to their delivery to you. If at any point you are not satisfied, we hope you will contact us immediately so we can discuss it with you!
LOCAL SHIPPING: For Burlington and Oakville (Ontario), you may select the free pick-up option. This means your package will be ready for you to pick up at our local Chit Chats location in Burlington. Please wait for your confirmation email before picking up your order (typically 1-2 days).
Return & Exchange Policy
At TRUU by Nature, we take great pride in our products. If you are not satisfied with your purchase and would like to exchange it for another, or return it for a refund, please first contact us so we can investigate with you and open a Ticket if it's something we cannot resolve right away. Returns will be accepted for any product that has a defective issue or where shipping damage has occurred. If you are dissatisfied with our products or have simply changed your mind, we will accept a return as long as the product is not more than 20% used (by weight).
Refunds will be provided within 15 days of purchase only.
Credit will be provided within 30 days of purchase only.